18162630084 sales@fanatecwheel.com
Contact Us

Professional Service Ready for You

7×24 customer service, 48-hour rapid response, global service network covering 50+ countries. Whatever your needs or questions, our professional team is ready to support you.

Customer Hotline

18162630084

7×24 Hour Service
Toll-Free in US

Email Inquiry

sales@fanatecwheel.com

Response within 24 hours
Detailed technical support

Contact Information

Multiple Ways to Reach Us

Choose the most convenient way to contact us. Our professional team will provide comprehensive support including pre-sales consultation, technical support, and after-sales service.

  • Headquarters Address

    Hubei Province-Suizhou City-Nanjiao Pingyuan Gang Chengli Automobile Industrial Park

  • Business Hours

    Hotline: 7×24 Hours
    Office: Mon-Fri 9:00-18:00
    Weekend: Sat 9:00-17:00

  • Email

    Sales: sales@fanatecwheel.com
    Support: sales@fanatecwheel.com
    General: sales@fanatecwheel.com

  • Phone

    Toll Free:
    Direct: 18162630084

Submitted successfully! We have received your inquiry and will contact you within 24 hours.
Service Guarantee

Comprehensive After-Sales Service System

Special-purpose vehicle Hub has established a comprehensive after-sales service system, providing full lifecycle support from pre-sales consultation to after-sales maintenance, ensuring your investment delivers value.

Quality Assurance

3-year or 100,000 km vehicle warranty (whichever comes first), 5-year core component warranty. Strict implementation of three-guarantee policy, unconditional return/exchange for defective products.

Free Maintenance

4 free maintenance services in the first year, including routine inspections and fluid changes. 120+ nationwide service centers providing professional maintenance services.

Rapid Response

7×24 emergency hotline, 2-hour arrival in city, 4-hour in suburbs. Ample spare parts inventory, common parts same-day supply, special parts within 48 hours.

Training Support

Free vehicle operation training and maintenance training. Bilingual operation manuals and video tutorials provided. Regular technical seminars sharing best practices.

Lifetime Service

Continued technical support and parts supply after warranty. Existing customers enjoy preferential pricing and priority service. Customer files established for personalized service plans.

Global Network

Service network covering 50+ countries, overseas customers enjoy equal service standards. Partnership with local service providers for localized support. Cross-border resource allocation ensuring worry-free service.

Visit Us

Headquarters:
Hubei Province-Suizhou City-Nanjiao Pingyuan Gang Chengli Automobile Industrial Park

View on Map
FAQ

Questions You May Have

How to get product quotes?
You can get quotes through: 1) Fill out the inquiry form on this page with specific requirements; 2) Call hotline +1 (800) 555-1234, professional advisors will answer; 3) Email info@neotru.com with detailed requirements. We will provide detailed product plans and quotes within 24 hours.
What is the delivery time for custom vehicles?
Delivery time depends on customization complexity: standard configuration vehicles 30-45 days, deeply customized vehicles 60-90 days. Orders using FlexBuild modular platform can be shortened to 25 days. We will specify delivery time when signing the contract and regularly update you on production progress.
Do you support international shipping?
Yes, Special-purpose vehicle Hub products have been exported to 50+ countries worldwide. We have extensive international logistics experience and can assist with export customs clearance, sea/air freight, destination country customs clearance, and other full-process services. Service centers in multiple countries providing localized after-sales support.
How to handle warranty period failures?
For failures caused by product quality during warranty, we provide free repair or replacement service. Call emergency hotline +1 (800) 555-1235, we promise 2-hour city arrival, 4-hour suburban arrival. For parts replacement, common parts same-day supply, special parts within 48 hours.
Do you provide financing leasing services?
Yes, we partner with multiple financial institutions to provide flexible financing leasing plans. Including installment payment, finance leasing, leaseback, and other methods, minimum 20% down payment, up to 5-year terms. For details contact our business team: business@neotru.com or +86 21 1234 5678.
How to apply to become a dealer or partner?
We welcome quality partners to join the NeoTru ecosystem. Please send company profile, business scope, and cooperation intentions to business@neotru.com. Our business team will evaluate your application and contact you within 10 business days to discuss specific cooperation models and policy support.